Our Policies

Privacy Policy

Protecting your private information is our priority. This Statement of Privacy applies to www.thebutcheredbeet and The Butchered Beet Healthy Food To Go and governs data collection and usage for the purposes of this Privacy Policy, unless otherwise noted, all references to The Butchered Beet including www.thebutcheredbeet.com The Butchered Beet website is a E commerce site. By using The Butchered Beet website, you consent to the data practices described in this statement.

Collection of your Personal Information

The Butchered Beet may collect personally identifiable information, such as your:

– Name

– Address

– E-mail Address

– Phone Number

– Name of your Dr. (only if provided)

If you purchase The Butchered Beets products and services, we collect billing and credit card information. This information is used to complete the purchase transaction.

We may gather additional personal or non-personal information in the future.

The Butchered Beet encourages you to review the privacy statements of websites you choose to link to from The Butchered Beet so that you can understand how those websites collect, use and share your information. The Butchered Beet is not responsible for the privacy statements or other content on websites outside of Thebutcheredbeet.com

Refund Policy

To provide the best customer satisfaction, we provide the following solutions. Feel free to contact us if you have any questions regarding the Return & Refund Policy by calling us @ (602)971- 1069.

Wrong Food

If you get food that is different from your order, we sincerely apologize. Please call us as soon as you notice that you received the wrong food. You may come to pick up or ask us to redeliver at no cost to you. Please see our redeliver policy below. For credit card payments, we will void the last transaction of your credit card charge and recharge it for the new dollar amount. For cash payments, you will be asked to pay the differences of the balance if the new food has a greater value than the wrong food. In the same way, you will receive the difference of balance back if the new food has less value than the wrong food. You also may request  store credit.

Missed Food

In the occasion that you do not receive food that is on your receipt, we will make it up to you. Please call us as soon as you notice that we missed any food items in your order. You may pick up or ask us to redeliver at no cost. Please see our redeliver policy below. You may cancel the missed food before we prepare it without any question, and we will refund the amount to a credit card or we will refund you with a store credit. No cash refunds.

Bad Food

We cook our food fresh to order with only the finest and freshest, organic certified ingredients. We take great care and pride in all of the food that we make. Please call us immediately if you receive unsatisfactory food caused by delivery or packaging.  We will need the food returned in the original container(s) to evaluate and learn from our mistakes. We will prepare a new menu item to your satisfactory. You may pick up or ask us to redeliver at no cost to you. Please see our redeliver policy below. If you do not wish to receive a new dish, we may refund the amount to a credit card or we will refund you with a store credit only after we receive the food in the original container(s)* and have confirmed the error at the discretion of the manager on duty. You may drop off the food or we can come pick it up from you‡. Please see our policy on picking up unwanted food below. No cash refunds.

Please note: we strive to prepare and package our pick up and delivery items to preserve the highest quality of the food. Keep in mind the temperature and consistency of some items may vary slightly after being packaged. Please order pick up or delivery items at your discretion.

Dislike The Food

We understand that some things aren’t for everyone, we welcome and encourage feedback from our customers. We offer a diverse selection and would love for you to come back and try something new. In some cases we may offer a small courtesy discount for your next visit or we may offer for you to exchange your dish* for an item of equal or lesser value in lieu of a refund. If you would like us to replace the disliked item, we will be happy to do so and the new menu item will need to be picked up. We will not redeliver.

Spice Level

We offer the choice of  “I Do Not Like Spicy Food”, “Mild” or “Hot” and understand that spice can be different for everyone. May we suggest that you are on the side of caution and choose a lower spice level because you can add spice in, but can’t take it out! We do not offer discounts or refunds in regard to spice.

Delivery Policy

We offer delivery within a 15 mile radius of our location and charge a rate of $15 per delivery. You will be contacted 30 mins prior to your delivery, Someone must be present at the time or your food will be brought back to our location and you will be notified. If your delivery is brought back, it will then be your responsibility to either pick up your order or reschedule your delivery. We will not leave your food outside under any circumstances. If you allow us access to your home/property we will treat your home/property as our own, leave it exactly as we found it, secure it and notify you immediately upon our departure. If you REQUEST a second delivery on the same day you may be charged a delivery fee of $15. NO refunds will be issued under this policy.

Return / Cancel

We are sorry but we are unable to cancel, refund or give store credit if you change your mind or mistakenly order an item after your order is completed. You may receive a small courtesy discount in some cases. We cannot provide any refund or store credit for opened packaged snacks or beverages. Please contact us for more information.

Complimentary Food

Sorry, we are unable to provide a refund or cash value on any complimentary food.

As a private business, it is the right of the restaurant to deny or refuse service to any customer for any reason. If a customer abuses any of our refund/return polices we unfortunately will not be able to conduct future business with that customer so that we may continue to provide excellent and quality food and service for you and our other healthy and frequent clients.

If 25% or more of the food has been consumed or removed we will not be able to issue any discount, refund or store credit. If the food has been discarded, repackaged or tampered with then we cannot verify its origin or issue and cannot issue any discount, refund or store credit.